FAQs
This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.
Note: Answers may contain shorthand conventions for describing user-interface procedures. Key combination will presented such as Ctrl+Alt+Delete (which means that you should press and hold down the Control Key, the Alt key, and the Delete key at the same time). Menu Selections will be presented such as File->Open (which means that you should open the File Menu and then make the Open selection).
1. How do I access network printers?
From the Windows 7 ‘start orb,’ in the blank ‘run’ field type one of the other server names (listed below)
\\coen-birch (Boisestate Domain)
\\engr-nt2 (ENGR Domain)
Then double click the printer object to attach to it.
2. How do I set my VPN access?
To use VPN access of the University you first have to request access of the COEN IT Services staff, agreeing to review and accept the terms listed in BSU’s Information Technology policy posted as follows:
After agreeing to abide by these policies and have been granted access, users must download the appropriate VPN programs and and profiles from http://its.boisestate.edu/downloads/downloads.asp
Linux and Windows7-64bit users should download Cisco Anyconnect.
Use your BroncoWeb user-id and password to log into the VPN system.
3. I can’t install software to my computer because I’m not an administrator. How can I get help with that?
Send an email to COEN IT Staff at coenits@cs.boisestate.edu and you’ll be added temporarily to an administrative access group so you can complete your install. The group is routinely cleaned out (usually Monday mornings) so your access will last for a week or less, depending on when you ask for rights.
4. I saved files to the ‘Everyone’ folder on the W: drive. Why can’t I find them?
The “everyone” folder is for temporary file sharing access, only. See FAQs regarding the W: drive and “everyone” folder. It is purged periodically to manage space and preserve system health. If you need a permanent storage solution for your files, contact COEN IT Staff (coenits@cs.boisestate.edu) for assistance.
5. I need assistance with WordPress editing and creating web pages. Can you help?
See Web Design Serivces information for some introductory information to WordPress web editing at COEN. Michele Armstrong is the Web Design Specialist and can assist you with both design and technical questions. You can also create a ticket for assistance by contacting COEN IT Staff (coenits@cs.boisestate.edu).