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FAQs

IT Solutions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note:
Answers may contain shorthand conventions for describing user-interface procedures. Key combination will presented such as Ctrl+Alt+Delete (which means that you should press and hold down the Control Key, the Alt key, and the Delete key at the same time). Menu Selections will be presented such as File->Open (which means that you should open the File Menu and then make the Open selection).

Access To Network Printers

How do I access COEN network printers?

From the Windows 7  ‘start orb,’ in the blank ‘run’ field type one of the other server names (listed below)

\\coen-birch (Boisestate Domain)

\\coen-cypress  (ENGR Domain)

Then double click the printer object to attach to it.


Set VPN Access

How do I set VPN access?

To use VPN access of the University you must request access, agreeing to review and accept the terms listed in BSU’s Information Technology policy posted as follows:

After agreeing to abide by these policies and gaining access, users must download the appropriate VPN programs and and profiles from http://its.boisestate.edu/downloads/downloads.asp

Linux and Windows7-64bit users should download Cisco Anyconnect.

Use your BroncoWeb user-id and password to log into the VPN system.


Where Are 'Everyone' Files

I saved files to the ‘Everyone’ folder on the W: drive.  Why can’t I find them?

The “everyone” folder is for temporary file sharing access, only. See FAQs regarding the W: drive and “everyone” folder.  It is purged periodically to manage space and preserve system health, which is announced via email from the Dean’s office, and on our IT ‘news’ page.  If you need a permanent storage solution for your files, contact COEN IT Staff (coenits@cs.boisestate.edu) for assistance.


Edit Web Pages

I need assistance with WordPress editing and creating web pages.  Who can help me?

See Web Design Services information for some introductory information to WordPress web editing at COEN.  Michele Armstrong is the Web Design Specialist and can assist you with both design and technical questions.  You can also create a ticket for assistance by contacting COEN IT Staff (coenits@cs.boisestate.edu).


Install Software on Windows

I can’t install software to my Windows computer because I’m not an administrator.

Can you help?

Send an email to COEN IT Staff at coenits@cs.boisestate.edu and you’ll be added temporarily to an administrative access group so you can complete your install.  The group is routinely cleaned out (usually Monday mornings) so your access will last for a week or less, depending on when you ask for rights.


Administrator Login Prompts

Now I have admin access, I get prompts from Windows 7 to login as administrator.

  What is that about?

If you are prompted on your Windows 7 machine for admin access more than once to install a driver, software, etc, this is normal.  Enter your login credentials along with your password:

ex:
boisestate\maureenmoore

and then your password


How Often Is Data Backed UP

How often is my data backed up?

Anything saved on COEN servers (L:, U:, W: drives) is backed up nightly.

Local hard drive files (computer’s c:\\ location) are not backed up.

Important documents should be saved to a COEN network server (L:, U: or W: drive), GoogleDocs, Dropbox, thumb or external backup drive to protect your data (even if your system crashes).


Is This Email Safe

I received a weird email asking me to login.  Is it legitimate? 

Phishing schemes intended to capture user credentials or to install malicious software will encourage you to click links and/or login to non-Boise State websites.  If you do not recognize the sender, do not click the link.  Messages may also appear to come from legitimate Boise State email accounts, but could be spoofed.  (Please note: messages regarding VMAP, the DreamSpark MSDNAA “On the Hub” offerings sent from Kivuto are in fact legitimate programs that the engineering college is enrolled with.) 

The Office of Information Technology advises you not to respond to or click any links in a suspected Phishing message.

Please follow instructions on the OIT website to report phishing emails to Google. http://oit.boisestate.edu/email/email-services/phishing/

For questions or further information, please contact the OIT Help Desk at helpdesk@boisestate.edu or 208-426-4357.

How Do I Move My Phone and Computer

I need to have my computer workstation and phone moved.

 Can you help?

COEN IT services does not move equipment or furniture, but will assist with testing the network and phone lines that need to be active in the place that you are moving to, if need be.  Equipment moves are managed by the department, and with the assistance of Paul Robertson, COEN Facilities Manager.  If network or phone ports need to be activated, the OIT Help Desk should be consulted (426-HELP).