(Answers to Common Questions Regarding the Virtual Lab: “VLAB”)
Question: What applications are installed on these systems?
Answer: There are several packages installed on these systems (see image below):
Question: How do I request adding more applications to these systems?
Answer: Please contact the COEN IT Services group. Depending on the particular application and the demand for it from the students & faculty, the software may be installed during a scheduled maintenance period or an academic calendar break.
Question: Can I access these systems if I am using a Mac? Is there a version of the remote software for Mac OS X?
Answer: Unfortunately no. At this time only Windows operating systems are supported.
Question: I keep getting an error saying “Unable to login to Connection Broker.” What does this mean?
Answer: This error occurs with a mistyped username and/or password combination.
Use your BroncoWeb username and password credentials. This is the same information required for logging into My.BoiseState Peoplesoft applications; The BroncoWeb username is also the first part of your ‘boisestate.edu’ email address (ex: if your email address is firstname.lastname@example.org, your username would be: johnsmith).
Question: I keep getting an error saying “Unable to login to Connection Broker…Sign in” error, No policy match, please contact your system administrator” message:
Answer: This means you do not have access to the virtual lab computers. Please send an email to email@example.com to request access (with engineering faculty approval).
Question: When I try and connect I keep receiving an error message: “No Desktop or applications available”
Answer: This means all virtual lab systems are currently in use and none are available to service your connection.
Note: This may occur if a user does not properly log off a system. To avoid this problem, remember to log off the system (Start –> Log Off) so that it is available for someone else to use.
Computers are configured to automatically log off a user after it detects a session has encountered a period of idle time (ie. 30 minutes). This prevents users from inadvertently monopolizing remote resources.
Question: When I try and connect I keep receiving an error message: “Unable to start the HP RGS receiver. The reason is unknown or is not reported.”
Answer: This typically occurs when users attempt to connect from a network that blocks access (in one way or another) to the remote lab systems.
Common culprits have been the “RES” network (if you live on campus) and the BSU wireless networks. There are restrictions on the types of network traffic allowed to crossover from these networks over to the regular BSU wired (LAN) network on which the VLAB resides.
Boise State University’s newest wireless network (EDUROAM) allows access with the VLAB. The EDUROAM wireless network prompts users to authenticate using BroncoWeb (“MyBoisestate”) login credentials.
Laptop firewall software packages may also create problems. If you think this might be the cause, contact the COEN IT Services department (firstname.lastname@example.org) for further troubleshooting suggestions.
Question: How do I install the software needed to access or connect to the virtual lab?
Answer: Please review the install guide.
Question: Can I save files to these machines? Can I access my saved data the next time I log in?
Answer: No. These machines are configured like all other COEN Windows Computer Lab systems are locked down–everything is removed from the system upon restart (occurs nightly). Save your work through email, the W-drive (if you have access), Drop Box, or a thumb drive.