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COEN Virtual Lab FAQs

(Answers to Common Questions Regarding the Virtual Lab: “VLAB”)

Available Software

Question: What applications are installed on these systems?
Answer: There are several packages installed on these systems (see image below):

  • 5Spice Analysis 2.51
  • 7Zip
  • Abaqus CAE 2016
  • Adobe Flash 
  • Adobe Reader MX
  • Aleks browser plugin 3.18
  • Altera Quartus V6
  • ANSYS 17.0
  • ArcGIS Desktop v10.4
  • Basic ATOMPro
  • Bentley CivilStorm V8i
  • Bentley CulvertMaster
  • Bentley FlowMaster
  • Bentley InRoads Suite
  • Bentley MicroStation V8i
  • Bentley PondPack V8i
  • Bentley SewerCAD V8i
  • Bentley StormCard V8i
  • Bentley WaterGEMS V8i
  • CES Edupak 2016
  • Eagle Layout Lite 7.6

  • Eclipse SDK 4.2.2
  • GeoStudio 2007
  • GhostScript 8.64
  • Ghostview 4.9
  • Google Earth
  • Google Sketchup 2016
  • HCS 2010
  • Homer v2.67 Beta
  • HSC Chemistry 5.1 
  • IBM SPSS 23
  • Java JDK – SE Development Kit 8u71
  • National Instruments Labview 2015 SP1
  • LTspice 4.23K
  • Maple 2015.01
  • Matlab 2016a
  • MDSolids 4.1
  • MS Office 2016
  • ModelSim SE 6.1b
  • Mozilla Firefox

  • MS Project 2016
  • MS Visio 2016
  • MobaXTerm 9.1
  • No Machine NX Client 5.1.26
  • OnCenter OnScreen Take Off 3.93
  • Oncenter QuickBid 4.95
  • Powerworld Simulator Education Edition 19
  • QuestaSim 6.3c
  • RETC
  • RISA 3D 14
  • Solidworks 2016 SP03
  • SSH secure shell Client
  • Stella 9.1.4
  • Symantec SEPM Anti-virus
  • TRANUS Model Programs 2005.8.1
  • TSIS 6.3
  • Westpoint Bridge 2016
  • Wolfram Mathematica 10.4.1
  • Vivado HL System Edition 2016.1

Question: How do I request adding more applications to these systems?
Answer:Please contact the COEN IT Services  group. Depending on the particular application and the demand for it from the students & faculty, the software may be installed during a scheduled maintenance period or an academic calendar break.

Apple Compatibility

Question: Can I access these systems if I am using a Mac?  Is there a version of the remote software for Mac OS X?
Answer: Yes there is. Please read this page for instructions on installing the client on MAC systems.

Broker Error

Question: I keep getting an error saying “Unable to login to Connection Broker.” What does this mean?
Image of Screenshot of login error message - Invalid user name or password
Answer: This error occurs with a mistyped username and/or password combination.

Use your BroncoWeb username and password credentials.  This is the same information required for logging into My.BoiseState Peoplesoft applications; The BroncoWeb username is also the first part of your ‘’ email address (ex: if your email address is, your username would be: johnsmith).

Sign In Error

Question: I keep getting an error saying “Unable to login to Connection Broker…Sign in” error, No policy match, please contact your system administrator” message:
Image of Screenshot of login error message - No Policy Match
Answer: This means you do not have access to the virtual lab computers. Please send an email to to request access (with engineering faculty approval).

No Applications Available Error

Question: When I try and connect I keep receiving an error message: “No Desktop or applications available
Image of Screenshot of login error message - No Desktops or applications available
Answer: This means all virtual lab systems are currently in use and none are available to service your connection.Note:  This may occur if a user does not properly log off a system.  To avoid this problem, remember to log off the system (Start –> Log Off) so that it is available for someone else to use.

Computers are configured to automatically log off a user after it detects a session has encountered a period of idle time (ie. 30 minutes). This prevents users from inadvertently monopolizing remote resources.

Receiver Error

Question: When I try and connect I keep receiving an error message: “Unable to start the HP RGS receiver. The reason is unknown or is not reported.”

Image of Screenshot of login error message - Unable to start the HP RGS receiver

Answer: This typically occurs when users attempt to connect from a network that blocks access (in one way or another) to the remote lab systems.

Common culprits have been the “RES” network (if you live on campus) and the BSU wireless networks. There are restrictions on the types of network traffic allowed to crossover from these networks over to the regular BSU wired (LAN) network on which the VLAB resides.

Boise State University’s newest wireless network (EDUROAM) allows access with the VLAB. The EDUROAM wireless network prompts users to authenticate using BroncoWeb (“MyBoisestate”) login credentials.

Laptop firewall software packages may also create problems. If you think this might be the cause, contact the COEN IT Services department  ( for further troubleshooting suggestions.

Installing Software

Question: How do I install the software needed to access or connect to the virtual lab?
Answer: Please review the install guide.

Saving Files

Question: Can I save files to these machines?  Can I access my saved data the next time I log in?
Answer:  No. These machines are configured like all other COEN Windows Computer Lab systems are locked down–everything is removed from the system upon restart (occurs nightly). Save your work through email, the W-drive (if you have access), Drop Box, or a thumb drive.