Information Technology Services

IT Priority System

The IT Services priority system is divided into four categories with category 1 being the highest and 4 the lowest. Within these four categories there are sublevels of priorities.

 1. Failures – Mission Critical Components

Servers

Teaching Consoles

2. Failures – Workstations/Work Stoppage

Faculty

Staff

Equipment Controllers

Student workers

3. New Installs

Servers

Workstations

      1. Faculty
      2. Staff
      3. Students  (Must be requested by faculty member)

4. Enhancements and updates

Servers

Workstations

      1. Faculty
      2. Staff
      3. Students  (Must be requested by faculty member)