Skip to Main Content

General WordPress FAQs

Q. How do I login?
A. Navigate to your site’s main page and then type /login to the end of the URL (example: This will take you to a new login page where you will use your Broncoweb username and password.

Q. When I create a new page, it is published with a comment box at the bottom. How do I get rid of it?
A. On the dashboard, click Pages on the left. Then hover the mouse over the page in question and click Quick Edit and deselect the “Allow Comments” box for that page (which is selected by default on each new page).

***New pages should have comments removed, unless they are for blogging purposes.

Q. I’m creating a new page and I want the name to have both upper and lower case. How do I achieve this? WP automatically changes it to all lower case.
A. There’s a technical limitation with the system’s operating system.  It is case sensitive and forces all URLs to be lower case. The name of a new site can be in upper and lower case letters, but all subsequent page names will be all lower case.

Q. Can I edit someone else’s faculty staff profile page?
A. No. If you are asked to edit someone’s profile page (or don’t want to edit your own) please send the request to Michele. This is for security reasons.

Q. I uploaded a file to media, created a link to it, then needed to revise the file. I deleted the old one and uploaded the new using the same link, but the page still links to the deleted file. What’s going on?
A. A separate file server is used to manage uploads. While the initial upload and linking is immediate, uploads of new files with the same URL and subsequent links will take some time to update.

Q. I have created several versions for each web page but would like to delete some. How do I do this?
A. You cannot delete revisions. You must either keep the revisions or delete the entire page.

Q. I have several media files and would like to hierarchically organize them. How do I do this?
A. WordPress only supports segregating files by sites. It does not allow a hierarchy of folders within the site.

Q. When adding/changing my photo on my Faculty/Staff web page what size and resolution does it need to be?
A. The photo needs to be 72 dpi for the resolution and 160×200 pixels for the dimension. Please send it to Michele if you don’t have the software to resize the photos.

Q. How do I add a video to my page?
A. Set up an account and upload the video to YouTube. You can add a link to the video or embed the video into your page.  To embed your video, copy the link that YouTube provides and just past on your page. The template as been updated so that this is all you have to do to embed it.

Q. What is the best way to submit a request for website changes?
A. Send an email to An electronic ticket will be generated and assigned to Michele.

Q. What file types can be uploaded to WordPress?
A. WordPress supports the following file extensions:  .jpg,  .jpeg, .png, .gif, .mp3, .mov,  .avi, .wmv, .midi, .mid, .pdf, .zip, .ppt, .xls, .doc, .txt, .css, .flv, .swf

Q. What is the maximum file size that can be uploaded?
A. 10MB.

If you need assistance creating new sites in WordPress, please contact Michele Armstrong.
For more WordPress FAQs and information please visit